Shipping & Returns


Barwon Heads Home Essentials offers free shipping on the Surf Coast and Bellarine Peninsula. Outside those regions is a flat express rate of $20 for shipping within Australia and free shipping for orders over $150.

Delivery Times

We aim to dispatch online orders within three to five business days after purchase. Items purchased during a sale period may take an extra five to ten business days.

Returns and Exchanges

If something is not quite right, whether it be damaged or faulty, then make us your first point of contact. Send an email to within 14 days of receiving your order and we will then endeavour to resolve the issue with either a credit voucher, refund or exchange. Simply quote your order or receipt number and the reason for the return and we will reply within 72 hours.

Returns should be sent using registered post or a trackable courier; Barwon Heads Home Essentials cannot accept responsibility for items lost in transit. Refunds will be made via the same payment method used to make the purchase. It is important to note that there are no refunds for a change of mind.